How to cancel or request a refund

You can cancel your SupaPark Silver or Gold subscription at any time directly from your account. There are no hidden fees, long-term contracts, or complicated cancellation processes. We want you to use SupaPark because you love it, not because it is hard to leave!

How to cancel your subscription

How you cancel depends on where you subscribed.

Subscribed in the iPhone app (App Store): open iPhone Settings → your name → Subscriptions → SupaPark and choose Cancel Subscription. Apple handles the billing, so cancellation happens there — SupaPark cannot cancel an App Store subscription on your behalf. <!–web-only–>Subscribed in the Android app (Google Play): open the Play Store app → your profile → Payments & subscriptions → Subscriptions → SupaPark and choose Cancel subscription. Google handles the billing, so cancellation happens there.<!–/web-only–><!–android-only Subscribed in the Android app (Google Play): open the Play Store app → your profile → Payments & subscriptions → Subscriptions → SupaPark and choose Cancel subscription. Google handles the billing, so cancellation happens there. /android-only–> <!–web-only–> Subscribed on the website (card):

  1. Open SupaPark and navigate to the Account overlay (this is where your billing and plan settings live).
  2. Select Manage Subscription. This will securely open your billing profile in the Stripe customer portal.
  3. Click Cancel plan and follow the brief on-screen prompts to confirm your cancellation.

You will receive an email confirming that your subscription has been successfully canceled.<!–/web-only–><!–ios-only

Subscribed on the website: manage or cancel from the Billing page of your account on the website. /ios-only–>

What happens after you cancel?

When you cancel, you will immediately stop being billed for future renewals. However, you will keep all of your Silver or Gold features until the very end of your current billing cycle (whether you are on a monthly or yearly plan).

Once your paid cycle ends, your account will automatically transition back to the Free plan. You will not lose your account, and you do not need to create a new one. Even on the Free plan, you will still have unlimited access to:

Requesting a refund

We want you to feel completely confident using SupaPark to plan your Disney day. If the service didn’t meet your expectations, if your trip was unexpectedly canceled, or if you simply forgot to cancel before a renewal charge went through, we are here to help.

App Store subscriptions: refunds for purchases made through Apple are handled by Apple, not SupaPark. Request one at reportaproblem.apple.com with the Apple account you purchased with.

<!–web-only–>Google Play subscriptions: request a refund from Google Play’s order history, or email [email protected] with the email on your account — we can refund recent Play orders from our side and always aim to be fair.<!–/web-only–><!–android-only Google Play subscriptions: request a refund from Google Play’s order history, or email [email protected] with the email on your account — we can refund recent Play orders from our side and always aim to be fair. /android-only–>

Website subscriptions: contact our support team at [email protected]. Please include the email address associated with your SupaPark account and a brief note about why you are requesting a refund. We review refund requests on a case-by-case basis and always aim to be fair, honest, and reassuring.