Contact support or report a problem

Need some help with SupaPark, have a suggestion, or spotted something that isn’t working quite right? We’re here and ready to help you get back to planning your perfect Disney park day.

The best and fastest way to reach our team is by emailing [email protected]. We read every single email and work hard to get back to you as quickly as we can.

What to include in your message

To help us track down and solve your problem as quickly as possible, please include the following details when you reach out to our support team:

  1. Your account email: Make sure to email us from the address tied to your SupaPark account (or let us know what that email is in your message). You can verify your account email at any time by opening the Account overlay in the app.
  2. Your device: Tell us if you are using the SupaPark website on a desktop computer, your phone’s web browser, or the SupaPark iPhone app.
  3. What happened: Give us a clear, step-by-step description of the issue. What were you trying to do, and what happened instead? If your question is about a specific Drop Watch alert or a Lightning Lane recommendation, please mention the exact ride or restaurant name and the time it happened.
  4. Screenshots: If you are seeing an error message, an alert didn’t trigger when you expected it to, or something just looks weird on your screen, attaching a screenshot is incredibly helpful for our team.

Share your ideas and feedback

We love hearing from you! SupaPark is built for Disney planners like you, and your feedback directly shapes the new features we build and the improvements we make. If you have an idea for a new tool, a guide you’d love to see, or a way we can make the app even better, please send it our way.

[!NOTE] Need help with a booking? Remember that SupaPark only watches and alerts you when a Lightning Lane or dining reservation drops. All actual bookings happen directly with Disney. If you are having trouble confirming a reservation, purchasing a Multi Pass, or using the My Disney Experience app, you will need to contact Disney Guest Relations directly.