Why aren't my notifications showing up?

If SupaPark alerts aren’t reaching you, the cause is almost always a device or browser setting blocking notifications — not SupaPark missing the drop. Work through the checklist below in order, then confirm your alert is actually set up.

Quick fixes (in order)

1. Re-grant browser notification permission. This is the #1 cause. SupaPark’s main channel is web push, which needs browser permission. In your browser, open the site settings for supapark.com (tap the lock/padlock icon in the address bar), find Notifications, and set it to Allow. If it was already allowed, set it to Block, reload, then switch back to Allow to reset it.
2. Install the PWA. Web push is far more reliable when SupaPark is installed to your home screen. In your browser menu, choose Add to Home Screen (iPhone) or Install app (Android/desktop), then open SupaPark from that icon going forward. On iPhone, installing is required for push to work at all.
3. Turn off battery saver and Do Not Disturb. Low-power/battery-saver modes and DND/Focus modes silently hold back push notifications. Disable them, or add your browser (or the installed SupaPark icon) to the allowed exceptions.
4. Check the channel is on in Settings. Open Alerts (/app/alerts) and confirm your preferred channel — web push, email, or SMS — is enabled. SMS is available on the Family plan; email and web push work on all plans.
5. Try another browser. If one browser stays stubborn, test in another (e.g. Chrome) to confirm whether it’s a browser-specific block. Note that some in-app or privacy-focused browsers don’t support web push.
6. Check email as a backup. If push still isn’t landing, make sure email alerts are on so you don’t miss a drop while you troubleshoot — and look in your spam/promotions folder.

Confirm the alert is actually set

A silent device is one cause; no active alert is the other. Make sure you’ve actually set the watch you’re expecting:

• Drop Watch (Plus plan) is the unified feed of all drops. Check it at /app/drop.
• For a hard-to-get table, set up a dining drop on the Dining page (/app/dining) — that’s dining Drop Watch.
• For Lightning Lane refills and Ride-Now anomaly alerts, confirm they’re switched on in Alerts.

If the alert shows as active there but you got no notification, the issue is device-level — repeat steps 1–3.

A note on what the alert does

SupaPark watches and pings you the moment something opens up — it never books for you. When a table frees up or a Lightning Lane refills, grab it in your own My Disney Experience app. So keep notifications healthy: a missed ping can mean a missed reservation.