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SupaPark can only notify you through channels your plan includes and your device allows.

• Free includes up to 10 alert emails per day.
• Silver includes 5 push alerts per day, unlimited alert emails, and unlimited Drop Watches.
• Gold includes unlimited push alerts, unlimited emails, and SMS alerts.

SupaPark only watches and alerts. If a dining reservation or Lightning Lane refill opens, SupaPark pings you, then you grab it yourself in My Disney Experience.

Fixes to try

1. Check the alert is actually set

Open Alerts at /app/alerts and make sure the alert or Drop Watch is active. For dining Drop Watch, you can set it up from the Dining page at /app/dining. If there is no active watch, SupaPark has nothing to send.

2. Re-enable the notification channel in SupaPark

Open the in-app Settings overlay and check your notification settings. Make sure the channel you expect is enabled:

• Email for Free, Silver, and Gold
• Push for Silver and Gold
• SMS for Gold

If you recently changed plans, devices, browsers, or permissions, toggling the channel off and back on can help refresh it.

<!–web-only–>3. Re-grant browser or site notification permission

For push alerts, your browser or device must allow notifications from SupaPark. In your browser settings, find site permissions for supapark.com and allow notifications again. If permission is blocked, SupaPark cannot show push alerts even when the alert is active.<!–/web-only–><!–ios-only 3. Re-grant notification permission

For push alerts, iPhone Settings → Notifications → SupaPark must allow notifications. If it is off, turn it on there, then toggle the channel in the app’s Settings so it re-registers. /ios-only–><!–android-only 3. Re-grant notification permission

For alerts, Android Settings → Apps → SupaPark → Notifications must be allowed. If it is off, turn it on there, then toggle the channel in the app’s Settings so it re-registers. /android-only–>

<!–web-only–>4. Install the web app if using push

Push works best when SupaPark is installed as a web app on your phone or computer. Open supapark.com in your browser and use your browser’s install or add-to-home-screen option, then sign back in and check notification settings again.

<!–/web-only–>5. Turn off Focus, Do Not Disturb, and Battery Saver

Device-level settings can hide or delay alerts. Check whether any of these are enabled:

• Do Not Disturb or Focus mode
• Low Power Mode or Battery Saver
• App or browser background restrictions
• Notification summaries or scheduled delivery

Allow your browser or installed SupaPark web app to send time-sensitive notifications if your device offers that option.

<!–web-only–>6. Try another browser

If notifications still do not appear, sign in at supapark.com using another supported browser and allow notifications there.<!–/web-only–> This helps confirm whether the issue is browser-specific.

7. Check email and SMS separately

If push is not working, your email alerts may still be arriving. Check spam, promotions, or filtered folders. For Gold SMS alerts, confirm your phone number is correct in account settings and that your carrier is not filtering messages.

If alerts are delayed

Some devices delay notifications to save battery or reduce interruptions. For the fastest delivery, keep SupaPark installed, allow notifications, avoid battery saver during park days, and make sure the alert is active before the drop happens.