Notifications aren't showing up

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Nine times out of ten, missing alerts come down to one of three things: the device never granted notification permission, the alert channel is off in your SupaPark settings, or the watch itself was never saved. Work through the list below in order.

One thing to check first: ongoing push alerts need Silver ($19/month or $125/year) or Gold ($29/month or $199/year). On Free, every account gets its first 3 watch alerts ever by push as a one-time taste, and after that Free alerts arrive by email (up to 10 a day). If your push trial is used up, your alerts are still firing — they’re just landing in your inbox.

Fix it in this order

1. Re-grant notification permission. On the website, tap the padlock or settings icon in your browser’s address bar, find Notifications for supapark.com, and set it to Allow. If it already says Allow, set it to Block, reload, then set it back to Allow — that forces a fresh subscription.
2. Install the app. Native push is far more reliable than browser push. SupaPark is free on iPhone (App Store) and Android (Google Play), and installing it also unlocks opt-in in-park location. On the web you can add SupaPark to your home screen from your browser’s share or menu button.
3. Allow notifications at the OS level. Open your phone’s Settings → Notifications, find SupaPark (or your browser), and make sure notifications are enabled — including lock screen, banners, and sound.
4. Turn off battery saver and Do Not Disturb. Low Power Mode, Android battery optimization, Focus modes, and scheduled Do Not Disturb all silently hold back push. On Android, set SupaPark’s battery usage to Unrestricted.
5. Re-enable the channel in SupaPark. Open the in-app Settings overlay and check your notification channels. Email is available on every plan; push needs Silver or Gold; SMS is Gold only. If you’re on Gold and want texts, confirm your mobile number is saved.
6. Try another browser or device. If push works in a second browser, the original browser’s notification subscription is the problem — clear its site data for supapark.com and allow notifications again.
7. Check your email filters. If you’re on Free, alerts come by email after the first three. Look in Spam and Promotions and mark SupaPark as not spam.

Confirm the alert is actually set

An alert can’t arrive if there’s no watch behind it.

• Open Alerts (/app/alerts) to see your active watches and recent alert history. If history is empty, nothing has fired yet.
• Open Drop Watch (/app/drop) for the unified feed of all drops — dining tables and Lightning Lane refills.
• Setting up a dining drop happens on the Dining page (/app/dining), but it’s still Drop Watch. Make sure the date, party size, and restaurant are what you intended.

A reminder about booking

SupaPark watches and alerts — it never books. When a table frees up or a Lightning Lane refills, we ping you and you confirm it yourself in Disney’s My Disney Experience app. That’s why fast delivery matters: popular drops can disappear in minutes.

Still nothing?

Email support@help.supapark.com with your account email, your device and browser, which plan you’re on, and the watch you expected to fire. A real person reads it and will check what happened on your account.

Related: Lightning Lane alerts: get notified when a sold-out ride opens up · Dining reservation alerts: get notified when a booked-up restaurant opens up.

Planning a specific day? Ask Merlin, SupaPark's AI planner — it reads live waits, Lightning Lane sellouts and dining drops for you.