Upgrade or change your plan

The short answer

Open the SupaPark app or supapark.com, go to Account (the in-app Account overlay — the old /app/billing link redirects there), pick the plan you want, and finish the secure checkout. Upgrades unlock immediately; downgrades take effect at the end of the period you’ve already paid for.

How to upgrade or switch plans

1. Sign in with the email, Apple or Google account you already use for SupaPark.
2. Open the Account overlay from the app shell at /app.
3. Find your current plan, then choose Silver or Gold, monthly or annual.
4. Confirm on the secure checkout page. Your card details are handled by the payment provider, not stored by SupaPark.
5. Return to the app. Your new limits are live — set your watches on Alerts, or the Dining page for a dining Drop Watch.

Current prices: Silver $19/month or $125/year. Gold $29/month or $199/year. In the iPhone app, Silver annual is $124.99. Both are subscriptions and you can cancel any time.

When the change takes effect

• Free → Silver or Gold: immediately once checkout completes. Unlimited push alerts and your higher Merlin allowance are active on the spot.
• Silver → Gold: immediately. You keep everything in Silver and add unlimited Merlin, the proactive Merlin agent, family tools (height profiles, ride eligibility, Rider Switch, stroller and quiet routes), multi-party planning, subscriber-only guides and SMS alerts.
• Gold → Silver, or paid → Free: at the end of your current billing period. You keep what you paid for until then, and nothing is deleted — all the data (live waits, the Real Wait board, crowd calendar, best-time-to-ride and the 750+ free guides) stays free forever.
• Monthly ↔ annual: the checkout page shows the exact amount and the date your next renewal falls on before you confirm. Check that line if you want to know what you’re charged today.

If you subscribed in the iPhone app

Apple manages that subscription. Change or cancel it in your iPhone’s subscription settings rather than on the web — SupaPark can’t switch an App Store plan for you. Gold’s 3-day free trial is an App Store introductory offer for eligible new subscribers only (Apple allows it once per Apple ID, and Silver and Gold share one subscription group). On the web, Orlando-area locals can claim their first month free from the I-4 traffic page — a 30-day free trial on a Silver or Gold web plan. A plan bought straight from the pricing page has no trial, and there’s no trial on Android.

Good to know

• Paid plans buy delivery and Merlin, not access. You never need to upgrade to see a wait time, a Lightning Lane status or a crowd forecast.
• Free includes up to 10 alert emails a day, dining and Lightning Lane Drop Watches by email, and a small daily taste of Merlin. Every account also gets its first 3 watch alerts ever by push.
• Push alerts need notification permission granted on your browser or device — upgrading alone won’t turn them on.
• Whatever your plan, SupaPark only watches and alerts. When a table or a Lightning Lane drops, you book it yourself in My Disney Experience.

Still stuck?

Email support@help.supapark.com with your account email and what you tried. A real person reads it.

Planning a specific day? Ask Merlin, SupaPark's AI planner — it reads live waits, Lightning Lane sellouts and dining drops for you.