Delete your account & data

You can delete your SupaPark account and the data tied to it at any time. If you don’t see a delete option in your Account overlay, email support from the address on your account and we’ll handle it for you.

Before you delete

A few things worth knowing first, because deletion can’t be undone:

• Cancel your subscription first if you’re on Silver or Gold. You can cancel any time in the in-app Account overlay. Cancelling stops future billing but doesn’t delete your account — they’re two separate actions.
• Deleting SupaPark doesn’t touch Disney. Any dining reservations or Lightning Lane selections you hold live in My Disney Experience with Disney. SupaPark only watches and alerts — it never books, holds, or cancels anything on your behalf, so nothing you’ve booked is affected.
• If you only want the notifications to stop, you don’t need to delete anything. Turn off individual watches on the Alerts page, or adjust channels in the in-app Settings overlay.

How to delete your account

1. Open the in-app Account overlay (plan and billing live here).
2. If you’re on Silver or Gold, cancel your subscription.
3. Look for the account deletion option and follow the confirmation prompt.
4. If there’s no self-serve delete option on your account, use the email request below — it’s the same outcome.

Requesting deletion by email

Send a request to the support address listed in the help centre at supapark.com/help, from the email address on your SupaPark account (that’s how we confirm it’s really you). Include:

• The words “delete my account”
• The email address on the account

We’ll confirm when it’s done. If we need anything else to verify you, we’ll reply — we’ll never ask for your Disney account password.

What happens to your data

Once deletion is processed:

• Your active watches stop. Drop Watch alerts for dining and Lightning Lane refills, wait-drop alerts and ride-down alerts all end, and no further emails, push notifications or SMS are sent.
• Your personal profile goes away — anything you’d saved such as family details, child height profiles, ride priority rankings, saved plans from the Park-Day Builder, and your notification settings.
• Merlin doesn’t keep a transcript. Merlin never retains a record of past chats, so there’s nothing to clear there.
• Location data: if you’d opted into in-park location on the iPhone app, only your latest position was ever stored — never a history — and it’s removed with the account.
• Anonymised park data stays. Aggregate wait-time and crowd observations that power forecasts for everyone aren’t tied to you personally and aren’t removed.

We may keep a minimal record of billing and payment history where we’re legally required to — that’s standard for tax and accounting rules, and it doesn’t include your planning data.

Changed your mind?

Deletion is permanent — we can’t restore watches, plans or profiles afterwards. You’re welcome to sign up again any time at supapark.com, but you’d be starting fresh.

Still unsure which option you need? Ask support before deleting; we’d rather help you pause alerts than have you lose a trip plan you wanted to keep.