Payment failed or missing receipts? How to fix billing issues

Quick answer

Most billing issues are fixed in a couple of minutes from your Billing page (/app/billing), which opens Stripe’s secure customer portal. There you can update your card, retry a failed payment, and download every receipt. A failed charge doesn’t lock you out immediately — Stripe retries first — so you usually have time to fix it.

Fix a failed payment

1. Go to Billing (/app/billing) and click through to the Stripe portal.
2. Under Payment methods, add a new card or update the expiry/CVC on your existing one. Expired or replaced cards are the most common cause.
3. Set the working card as your default.
4. Open the unpaid invoice and click Retry / Pay now to charge it immediately — no need to wait for the next automatic attempt.
5. Confirm the invoice shows Paid. You’ll also get an email receipt.

If the retry still fails, the problem is usually on the bank’s side: insufficient funds, an international-transaction block, or a fraud hold. Call your card issuer to approve SupaPark, then retry.

Find your receipts and invoices

1. Go to Billing (/app/billing) and open the Stripe portal.
2. Scroll to Invoice history.
3. Click any line to view it, then Download the PDF receipt or invoice.
4. Every successful charge also sends a receipt to your email on file — search your inbox for “SupaPark” or “Stripe” if you can’t find one.

What a failed charge does to your access

• Your paid features stay on through a short grace period while Stripe automatically retries the charge.
• If all retries fail, your account drops to the Free tier. You keep live wait times, the crowd calendar, best-time-to-ride, and 200+ guides.
• Plus and Family features pause — Drop Watch (dining-reservation and Lightning Lane refill alerts), the 7 AM Board, the Park-Day Builder, the Pricing Advisor, full forecasts, and (on Family) child profiles and SMS alerts.
• The moment a payment succeeds, your plan and all its alerts switch back on automatically. Nothing is lost.

Good to know: SupaPark only watches the parks and alerts you — it never charges anything for Disney bookings. Reservations and Lightning Lanes are always confirmed by you in My Disney Experience.

Still stuck? Contact support

If a charge looks wrong, a receipt is missing, or the retry won’t go through:

1. Have the invoice date and amount ready (from your Stripe invoice history).
2. Reach out from your Account page (/app/account) using the support/contact link.
3. Email us from the address on your account so we can find it fast.

We’re happy to sort out duplicate charges, refunds, or plan changes for you.