Payment failed or missing receipts?

Payment failed or missing receipts?

How you fix a payment problem depends on where you subscribed. SupaPark never sees or stores your full card details either way.

Subscribed in the iPhone app: billing is handled by Apple. Update your payment method in iPhone Settings → your name → Payment & Shipping; Apple retries the charge automatically, and receipts come from Apple by email. Subscribed in the Android app: billing is handled by Google Play. Update your payment method in the Play Store app → your profile → Payments & subscriptions → Payment methods; Google retries the charge automatically, and receipts come from Google Play by email.

Subscribed on the website: you can usually fix it by updating your card in the Stripe billing portal, then retrying the payment from there. Receipts and invoices are also available in the same portal. Website subscriptions are billed through Stripe.

Try these fixes

  1. Open your Account overlay

    In SupaPark, open the in-app Account overlay. This is where plan and billing links live.

  2. Go to the Stripe billing portal (website subscriptions)

    Choose the billing or subscription management option to open Stripe. From there, you can:

    • Add a new card
    • Update an expired card
    • Change your default payment method
    • View your current subscription
    • Download receipts and invoices

  3. Retry the failed payment

    After updating your payment method, look for Stripe’s option to retry or pay the open invoice. If Stripe does not show a retry button, it may retry automatically after your card is updated.

  4. Check your email for receipts

    Stripe sends receipts to the email address on your SupaPark account. Search your inbox for:

    • SupaPark
    • Stripe
    • Receipt
    • Invoice

  5. Check whether your plan access changed

    A failed charge may interrupt paid features if the invoice remains unpaid. Free features still remain available, including live wait times, the Real Wait board, Lightning Lane availability and sold-out status, the park map, ride and dining catalogs, crowd calendar, wait forecasts, best-time-to-ride, guides, basic hours/weather, and up to 10 alert emails a day.

    Paid delivery features may pause until billing is fixed. That can include Silver or Gold push alerts, unlimited alert emails, Merlin access, the 7 AM Board, Park-Day Builder, Pricing Advisor, Gold SMS alerts, and other paid-plan features.

  6. Confirm you are signed into the right account

    If you paid but still see Free access, make sure you are signed into SupaPark with the same email address used for billing.

Still stuck?

Contact SupaPark support and include:

Do not send your full card number. SupaPark can help investigate the subscription status, but payment method changes happen where you subscribed — the Stripe portal for website subscriptions, never through support email.

Planning a specific day? Ask Merlin, SupaPark's AI planner — it reads live waits, Lightning Lane sellouts and dining drops for you.